System Availability
& Planned Downtime
Planned Downtime
The following dates/times are planned/known downtimes of RamPortal production environment for routine maintenance. Note, the above status indicators will not change for planned outages, just for unplanned.
| System | Outage Start Time | Outage End Time | Outage Reason |
|---|---|---|---|
| DegreeWorks | 9/14/2025 10:00 pm | 9/15/2025 7:00 am | Updates |
| RamPortal | 9/18/2025 12:00 am | 9/18/25 6:00 am | System Updates |
| OnBase | 9/26/2025 5:00 pm | 9/29/2025 12:00 pm | Upgrades |
Maintenance Windows
The following dates/times are the only windows that will be used for planned downtimes of RamPortal production environment for routine maintenance. Note, if there is nothing planned during a maintenance window the system remains available.
| Cadence | Duration | Day/Time | Impact |
|---|---|---|---|
| Daily | 2 Hours | Daily 2 AM - 4 AM | Low - None (minutes) |
| Weekly | 4 hours | Thursday 2am - 6 am & Sunday 2 am - 6 am | Moderate (1-4 hours) |
| Monthly | 8-14 Hours | 2nd Sunday (2 am - 10am/4pm) | High (up to 14 hours |
Unplanned Outages
For real-time outage updates, please check your West Chester University email. During outages, the Academic & Enterprise Systems (AES) team will send campus-wide notifications with information on the outage itself and potential alternatives to complete related tasks. If you are experiencing a system challenge or want to report an outage, please submit a ticket through the AES Support Portal.