System Availability
& Planned Downtime

 

Planned Downtime

The following dates/times are planned/known downtimes of RamPortal production environment for routine maintenance. Note, the above status indicators will not change for planned outages, just for unplanned.

System Outage Start Time Outage End Time Outage Reason
DegreeWorks 9/14/2025 10:00 pm 9/15/2025 7:00 am Updates
RamPortal 9/18/2025 12:00 am 9/18/25 6:00 am System Updates
OnBase 9/26/2025 5:00 pm 9/29/2025 12:00 pm Upgrades

Maintenance Windows

The following dates/times are the only windows that will be used for planned downtimes of RamPortal production environment for routine maintenance. Note, if there is nothing planned during a maintenance window the system remains available.

Cadence Duration Day/Time Impact
Daily 2 Hours Daily 2 AM - 4 AM Low - None (minutes)
Weekly 4 hours Thursday 2am - 6 am & Sunday 2 am - 6 am Moderate (1-4 hours)
Monthly 8-14 Hours 2nd Sunday (2 am - 10am/4pm) High (up to 14 hours

Unplanned Outages

For real-time outage updates, please check your West Chester University email.  During outages, the Academic & Enterprise Systems (AES) team will send campus-wide notifications with information on the outage itself and potential alternatives to complete related tasks.  If you are experiencing a system challenge or want to report an outage, please submit a ticket through the AES Support Portal.