Contact
To Report a Problem or Request Services: Please submit a ticket via the AES Support Portal.
General email: aes-support@wcupa.edu
Location: Messikomer Hall - 100 W Rosedale Ave
Hours of operation: Monday-Friday 8-4:30
| Department/System | Description | Link |
|---|---|---|
| AES: Incident Support Ticket | To report an issue with RamPortal, Navigate, or Onbase. | Report a Problem |
| Registrar: Registration or Student Record Help | Request help with a Registration or Student Record Challenge | Registration or Student Records Help |
| AES: Access Request | This form is to request NEW access. If you need support with existing access that is broken or not working, please submit an AES Incident. | Access Request |
| AES: Data Request | This form is to request a report or query to be built. | Data Request |
| Registrar: CLSS | Request help with updates to classes in CLSS, such as time or room changes. Select “Other” in the drop-down as the challenge. | Registration or Student Records Help |
| Registrar: Degree Audit | Request help with updates to the Degree Audit, such as missing or incorrect information. Select “Other” in the drop-down as the challenge. | Registration or Student Records Help |
| Registrar: Overrides | To submit a request for assistance with registration overrides, such as Closed Class, Course Level, Course Repeat, Duplicate Course, Time Conflict Override. | Registration or Student Records Help |