Navigate and WCU logosResponding to Hand Raise Alert in Navigate

This guide provides step-by-step instructions for student support staff on how to respond to Hand Raise alerts submitted by students through Navigate.

Hand Raise Types Covered in This Guide:

  • “I want to explore a new major”

Step 1: Log in to Navigate

Visit wcupa.navigate.eab.com and sign in using your WCU staff credentials.

Step 2: Go to the “Cases” Page

Choose the cases icon from the left Navigation to review incoming Hand Raise alerts.

Step 3: Filter or Search for Hand Raise Reasons

To quickly locate relevant alerts:

  1. In the “Cases” view, scroll down to Concerns or Kudos Type and select “Hand Raise”
  2. Under Assigned To, select your name or another staff member
  3. Under Concern/Kudo Reason, choose the applicable Hand Raise topic
  4. Click Search to generate a filtered student list
    Responding to a handraise screnshot

Step 4: Review the Student’s Alert Details

Click on a student’s name to:

  • View any comments they submitted
  • Check their recent notes, appointments, and academic progress

Step 5: Case Management-What to Do

If the reason is: “I want to explore a new major”

  • Follow your department’s referral process
  • Document any advising conversations or referrals using the Add Note feature

Step 6: Close the Loop

  • Use “Add Note” to summarize your interaction or action taken
  • Mark the case “Issue Resolved” once complete
    This keeps all relevant staff in the loop and ensures transparency.

Optional: Follow-Up

Based on your office’s procedures, consider:

  • Sending a check-in message
  • Creating a follow-up appointment
  • Refer the student to additional resources